FAQ

• How can I apply a coupon or DJI Credit to my order?

  After you have finished placing items in your shopping cart, select PROCEED TO CHECKOUT. In the Order Summary section, you will find buttons for Use Coupon and DJI Credit: (remaining balance).
  
  To use a coupon code, click Use Coupon, where you can either select an existing coupon in your account, or enter a coupon code, and click APPLY.
  
  If you pay with DJI Credit, and your balance is more than your order value, the remaining DJI Credit after payment will remain in your account. However, if your DJI Credit balance fails to cover an order value, you use all of your DJI Credit as well as other payment methods to pay for your order. DJI Credit and coupons can be used simultaneously.

• Do I have to pay extra fees when I buy DJI products?

  It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees. Extra charges will not be shown on your online order, and DJI does not take any responsibility for extra charges incurred while making payments with international bank cards.

• What can I do if the payment for my order is declined?

  What can I do if the payment for my order is declined? If your payment has been declined, you will need to place your order again. We’re not able to reinstate an order once the payment has been declined. To help ensure your order is not declined when placing a new order, we suggest checking the following:
  
  1) Your order information (e.g., phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order.
  2) Card details to make sure the information is correct (e.g., the expiry date and your billing address).
  3) You card security code (the three-digit number on the back of your card).
  4) If your card issuer declined your payment. The reasons for this are not disclosed to us, so you will need to check with them.
  
  If you have checked all of the above, try paying with another card or form of payment.

• How long do refunds take to process?

  Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

• What is a “Default Personal Payment Profile?”

  The first time you place an order at the DJI Online Store with a credit or debit card, you will be asked to enter your card information. To avoid re-entering this information each time you make a purchase, you can create a Personal Payment Profile by ticking the “Save information for Personal Payment Profile” box. Multiple profiles can be created, and one can be saved as the Default Personal Payment Profile.

• Is my Personal Payment Profile secure?

  Yes. We understand the importance of security in online transactions. DJI takes all necessary security measures to protect your credit card and other confidential personal information. DJI does not share this information with any outside organizations.