DJI Care Refresh

DJI Care Refresh: Everything You Need to Know

DJI Care Refresh and DJI Care Refresh Plus are two vital after-sales plans from DJI designed to give you peace of mind from the moment you unbox your new DJI product. From usage policy and coverage protection to replacement services and shipping fees, this articles covers everything you need to know about DJI Care Refresh and DJI Care Refresh Plus! The following information applies to DJI Care Refresh (US). If you've just started using DJI products or you're an experienced content creator, investing in a care protection plan is must if you want to protect your investment. Whether you're soaring above beautiful landscapes or taking handheld holiday footage on the go, DJI Care Refresh and DJI Care Refresh Plus over you full, comprehensive protection. They offer up to two replacement units in one year and whole load of other benefits. Let's take a look! What Is DJI Care Refresh?  DJI Care Refresh is a 12-month service plan that provides complete and comprehensive cover should your DJI product be damaged during normal use. Normal product warranties don't cover accidental damage. What is DJI Care Refresh Plus? DJI Care Refresh Plus provides a one year extension to your DJI Care Refresh plan. On top of all...
Osmo Action Livestreaming

Livestream with DJI Action Camera on Facebook and Youtube (with video tutorial)

Discover how to livestream with DJI Osmo Action and share your adventure with millions of people across the world! Read on to discover Osmo Action livestream features, setup details, and more. When it comes to filming breathtaking adventures, DJI Osmo Action can handle anything you throw at it. From scuba diving to skydiving, our debut action camera delivers a knockout performance with crystal-clear 4K/60fps video, RockSteady stabilization, and vivid dual screens. We’re excited to announce that you can now also livestream with your DJI Osmo Action to millions of people around the world. What is Livestreaming Livestreaming is changing the way content creators are interacting on a daily basis with their followers. Live video broadcasts are expanding views into the millions, opening the door to a new age of content creation. Whether you are filming from the comfort of your home or embracing the great outdoors, DJI Osmo Action unleashes a new world of livestreaming adventure. Let’s find out what it can do! DJI Osmo Action:  Action Camera for Streaming DJI Osmo Action is a perfect camera for streaming as it supports stable 720p 4Mbps livestream video and up to 104 minutes of livestream video. Before we get into the details, make sure you...
Mavic Mini controller

DJI Fly App: User Guide for Mavic Mini / Mavic Air 2 (2020)

This guide covers everything that you need to know about the DJI Fly app for Mavic Mini and Mavic Air 2, including the main features, functions, and various settings within the DJI app. We will show you around the app and make sure you understand the best way to fly each time you take your DJI aircraft out for a spin. DJI Fly App: Versatile Flight Companion     DJI Fly app is an easy-to-use app that provides you with all the necessary tools for capturing incredible images and videos with Mavic Mini and Mavic Air 2 to share with your friends in just a few taps. This new DJI app’s intuitive UI controls, flight tutorials, and editing tools are perfect for new drone enthusiasts, everyday flyers, and content creators. For seasoned photographers and videographers, DJI Fly app also provides integrated access to SkyPixel, a social media platform for users to create unique content. Whether you are an old-hand or a new flyer, DJI Fly app contains something for everyone! Now let’s dive into what this fantastic little DJI app can do… DJI Fly App: Home Screen The DJI pilot app starts automatically when you first connect your smartphone to your Mavic Mini or Mavic Air...

Learn How to Use Osmo Action in 10 Minutes

You might think operating DJI’s new Osmo Action is slightly complicated since this high-performance camera is jam-packed with various technical features. However, shooting with Osmo Action is quite straightforward. Whether you’re navigating the touchscreen or the DJI Mimo app, Osmo Action's basic operations can be easily mastered. Button Control Let's take a look at the functions of each button on Osmo Action. Take Out the Battery If you're not familiar with the process, it can be a little tricky to pull the battery out of Osmo Action. Push the two battery release buttons and take the battery out as shown here: Activation For Osmo Action's activation, you will need to install the DJI Mimo app on your mobile device. After doing so, follow the steps below: https://www.youtube.com/watch?v=oOoo7jBV0Jg Turn the Touchscreen On/Off When Osmo Action is turned on, press the power button to turn off the touchscreen to save battery life. Switch Shooting Modes Press the QuickSwitch button and tap on the shooting mode you want to use. Switch Screens You can either double tap Osmo Action's touchscreen with two fingers, or press and hold the QS Button to switch screens. SnapShot Don't miss a shot ever again with Osmo Action's SnapShot function! This feature allows you to immediately start shooting even when the camera...

Return to Home (RTH): Must-Have Drone Feature

Discover how the DJI Return to Home (RTH) function works and why it’s invaluable for every drone pilot. The DJI RTH function is a very useful safety feature that helps bring your drone back to a safe, accessible landing location. Read on to discover how this technology works and how you can benefit from it. 3 Return to Home Modes Smart RTH This mode allows users to command the drone to return to the Home Point when tapping on the RTH button on the remote controller or the DJI GO 4 app. Low Battery RTH When the DJI drone’s battery level depletes to a specified level, a prompt will appear on the DJI GO 4 app, and the drone will return to the Home Point. Failsafe RTH This mode brings your drone back to the Home Point if it happens to lose signal when connected to a remote controller or through Wi-Fi. How Does RTH Work? A DJI drone will set its takeoff position as the Home Point when it receives four GPS signals or more. The drone will continuously analyze real-time GPS coordinates and use a compass to assist its return flight. Anything that interferes with the Home Point position, GPS, or compass can affect the RTH function. In...

Full Guide for DJI Customer Service

Drone enthusiasts know just how fun it is to fly a UAV and how incredibly helpful they can be in certain real-life situations. That being said, it's worth mentioning that there is a lot more to operating a drone than just flying it. You’ll want to prepare for a number of issues that may occur along the way. You'll also want to figure out how to overcome or make the best of situations that are less than ideal. The good news is, you don't have to go searching far and wide for answers. We have rounded up some of the most common drone problems as well as suggestions on exactly how to overcome them. You will also get to learn how DJI's customer service can help out in situations where there are no other alternatives. Let's get started! Scenario 1 Crashes and collisions Unfortunately, a crash is one of the risks of flying a drone. With that in mind, it's best to be prepared to take the necessary steps if it happens to you.  - What can you do? The big question is, what can you do when it happens? First and foremost, you should retrieve your drone and check it thoroughly for damage. Retrieve your drone Since...

How to Set up Your Osmo Pocket in 2 Minutes

Once Osmo Pocket is in your hands, you will be eager to take it everywhere you go and record life’s moments. If you want to make the most of this convenient device and capture stunning videos and photos, it is best to familiarize yourself with the following shooting parameters first. “Why is my footage not clear?” Resolution The default resolution of Osmo Pocket is 1920×1080 (commonly known as 1080p), which is great for direct editing on mobile phones and instant sharing. If you want to record detailed footage or require post-processing with professional video editing software, it would be best to shoot in 4K, namely, 3840×2160, at Super Fine Quality, to leave more space for post editing. However, it should be noted that videos with a higher resolution will take up more storage space. “Why is the motion in my video blurry?” Frame Rate Frame rate refers to the frequency at which consecutive images (frames) appear in one second. The more frames that are recorded in one second, the smoother the video will become. The frame rate for the films that we usually watch are generally 24fps, commonly known as Cinematic Look. 30fps can grant a more authentic and immersive visual experience. The default video setting on...

Comprehensive Guide: Essential Drone Travel Tips

Hello all! I've done some traveling and also posted a few drone tutorials up on Youtube. And so, I'd like to give you more than a few tips on how to enjoy flying and shooting with your drone while hopefully mitigating the loss of one in a foreign country! I'll try to make each point as light-hearted, simple and concise as possible to avoid a massive wall of text. Sprinkled throughout are a few links which will hopefully make the content more digestible. All gifs are my personal captures. I hope you find it useful for your next trip, whether you are a beginner or a pro. - Aerial Film and Photo -      Phase 1:Preparation (Before leaving your house!) A. Practice and Prep those Moves For videographers (like me), it's nice to have a list of cinematic moves in mind. This will save you some battery life and you can do multiple takes more efficiently. For both photo and video, composition is definitely key! If you are interested, I made a Full Tutorial Video with 71 Cinematic Drone Moves with an Excel Spreadsheet version. Mastery of your drone will come a long way as you travel more. Island Exploration B. Get a Bag, Travel Light! Yes, yes, I know...

Troubleshooting Firmware Update Errors

Firmware updates can optimize flight stability and also usually come with new features. To help you avoid problems during firmware updates, we have summarized five common reasons that can lead to update failure and what to do if the firmware upgrade fails. 1 Low Battery The upgrade process can take a long time, especially when there are many new features added. If the battery runs out of juice, the update will be interrupted. Solution: Make sure the battery level is at least 50% before updating.   2 Battery Signal Error To update each battery, you will need to plug in and update each one individually. When LEDs 1 & 2 blinks, it indicates that the upgrade is in progress. When LEDs 2 & 3 turns solid, it means update failure. Solution: Try to update again. When the low battery notification appears, charge the battery for 1 hour before you start the update. (Note: LEDs might not flash normally.) If the error message is still there, please contact DJI Support and start a case: http://www.dji.com/support. 3 Connection Error When you use DJI Assistant 2 or DJI GO/GO4 app to update, losing the WiFi connection, abnormal device connection or the app quitting unexpectedly can all lead to upgrade failures. Solution: Check WiFi connection and...

10 Ways to Use SmartCapture with the Mavic Air

SmartCapture offers a new way of controlling the Mavic Air by hand and taking photos or videos however you like. It’s so intuitive and straightforward that even beginner pilots can master it. Now let’s take a look! (Note that the aircraft firmware v1.0.1.0 or later is required to use SmartCapture.) Enter SmartCapture Mode Place the aircraft on a level surface, power it on and enable SmartCapture in DJI GO 4 or press the Function Button twice. The Front LEDs will become solid yellow, and the aircraft will beep twice. Gesture Launch Stand at a distance of 2 to 3 m in front of the aircraft, raise your palm for about 2 seconds, and wait for PalmControl to be activated. Once PalmControl has been activated successfully, the Front LEDs will blink green slowly, the drone will take off and hover in place. PalmControl Stand at a distance of 2 m in front of the aircraft and position your palm towards the camera for 2 seconds to activate PalmControl. The Front LEDs will blink green slowly to indicate that PalmControl has been activated. Then you can control the aircraft with your palm. Control Distance Stand in front of the aircraft’s nose, raise and extend your...
Winter Photography Feature

Capitalize on Winter Photography With These Tips

When Old Man Winter has come to town, you probably just want to curl up in your cozy living room and watch some TV. No reason to go outside and suffer the cold right? Well think again, winter is one of the best times for capturing stunning pictures of transformed landscapes. However, taking photos in winter is a different ball game to getting those warm sunny shots, the great news is that we have you covered with our tips for winter photography. Prepare for the Weather Firstly, wrap up warm, if you're feeling cold, you’re not going to have a good time. Another aspect that you need to think about during winter photography is your drone’s lowest operating temperature and battery temp. Most DJI drones have an operating temperature range of 0°C to 40°C. The main problem is that the batteries don’t last as long if they’re cold, so flight times may be lower than expected. You can reduce the impact of this by keeping your batteries warm before you insert them into the aircraft. Additionally, when you taking-off let your aircraft hover for a minute to warm up the cells. Snow and Exposure Snow can play games with your camera’s meter, leaving...
camera setting mistakes

7 Camera Setting Mistakes Most Beginners Make

Setting your drone camera right is half the battle in capturing an excellent aerial photo. Refined flying techniques can assist you to find the perfect angle, but without the correct the camera settings, your final picture will be far from what you anticipate. To give you a hand we’ve summarized 7 common camera setting mistakes to help you get things right before you tap the shutter button! 1. Exposure Mode Why does your photo sometimes appear as plain white or black? Check the exposure mode! You can choose between AUTO and M(manual) mode. It’s very easy to get overexposed or underexposed images when not in Auto mode.For instance, some pilots may use M mode and set a slow shutter speed for night photography. And, If you forget to reset the camera for shooting in daytime lighting conditions, you will get a solid white picture. Thus, to avoid this situation, we recommend you first select Auto mode to check the image, then switch to Manual mode to adjust the settings. 2. EV Compensation Now that you’ve selected the right exposure mode, but the image still looks too bright or too dark? Solve this by adjusting the EV (Exposure Value) until the image on the screen is exposed correctly. At its simplest, EV+ changes will make the image brighter, and EV- changes will make the image darker. An ideal EV setting for one scene can be totally wrong for another photo. So, always adjust EV...
troubleshooting connection

Troubleshooting DJI GO Apps Connection Problems

Have you ever experienced disconnection issues with your drone? Sometimes,  you are ready to fly but the DJI GO and GO 4 apps state that your drone is “Disconnected”. Why would this happen? DJI GO  connection issues can be caused by faulty USB cables, the remote controller’s signal connection, device compatibility and a few other reasons.  So let's start with some quick fixes: Try with another USB cable. A malfunctioning USB cable may still look fine on the outside. Disconnect and reconnect your USB cable first. If it still doesn’t work, then test with an alternative USB cable. It’s highly recommended to use the original USB cable from DJI or the cable that came with your mobile device. Restart your mobile device and the remote controller. Try with another smartphone/tablet. Are you using a DJI recommended mobile device? There are various iOS and Android devices available on the market, but not all of them are compatible with the DJI GO apps. Make sure the one you are using is compatible by checking the download section on your drone's product page. Update the firmware and the DJI GO apps. Do you have the latest version of DJI GO  & GO 4? Have you updated the...
dolly zoom

How to Achieve a Dolly Zoom: 7 Steps (with Pictures)

Zooming in filmmaking refers to the technique of changing the focal length of a zoom lens, which allows a change of distance for different objects during a shot, giving more spaces for storytelling and expression. Dolly zoom, one variation of the zooming, was first conceived by photographer Robert Burks in Vertigo. Vertigo, filmed in 1958 In the film, he made an object stay on the screen without a size change by moving the lens and zooming at the same time. Due to a perspective effect, the background will keep changing. Hence, we found that stairs in the film changed into a spooky space and directly sensed the dizziness and fear towards height for the hero. This technique was applied to lots of famous films. For example, Steven Spielberg utilized dolly zoom in Jaws to show the worst fears of the hero. Jaws directed by Steven Spielberg in 1975 Now you can also have this magic effect with videos captured by drones through simple post-production. Today, we will discuss how to obtain a dolly zoom effect. Dolly Zoom Shot with Mavic Pro In the past, to get a dolly zoom shot, the camera angle needs to be pulled away from a subject while the lens zooms in, or vice versa. Fortunately, DJI drones...
DJI Go 4 Manual Feature

DJI GO 4 Manual: The Pilot’s Handbook

Introduction: This DJI GO 4 manual will cover the various settings and functions within the DJI GO 4  app for drone operation which can be used as a standalone remote controller for the Spark and Mavic Pro or in conjunction with a remote controller for the Phantom 4 Series, Inspire 2, Spark and Mavic Pro. Overall, the app is the gateway to your drone’s settings, so it’s important to understand how the settings work and what they do. Please note that this DJI GO 4 manual is focused on the Phantom 4 Pro, Mavic, Spark, and Inspire 2. Due to different functions of the aircraft, some of the screenshots of DJI GO 4 show settings that are available to only specific drones. For ease of use, any aircraft-dependent settings are tagged with the aircraft's name. DJI GO 4 Manual Contents: DJI GO 4 General Settings Main Controller Settings Visual Navigation Settings Remote Controller Settings Image Transmission, Battery, Wi-Fi, and Virtual Joystick Settings Gimbal Settings Camera Settings Intelligent Flight Modes Miscellaneous Camera View: You will spend most of your time here when flying your drone as this is your drone’s view of the area in front of it. The icons around the side of the screen will take you to different settings when tapped. ...
Travel tips

Essential Drone Travel Tips: Everything You Need to Know

Heading off on your first vacation with a DJI drone? There’s no doubt drones make excellent travel companions, but lots of travelers wonder if it’s ok to take their drone on a plane and whether it’s ok to fly drones wherever they’re going. Does that sound like you? If so, check out these practical drone travel tips so that you can travel safely and smartly with peace of mind. Keep Batteries in Your Carry-on Bag When you’re traveling by plane, you can either check your drone in or carry it on the plane with you. If you’re flying with a larger drone like the Inspire 2, you’ll probably need to check it in, since its case is relatively large and may exceed the airline’s size requirements for carry-ons. If you’re flying with a Spark, bringing it on the plane is certainly viable. But regardless of whether or not you check your drone, don’t put batteries in a checked bag! This is because bags aren’t stored in a pressurized environment, and temperatures won’t fluctuate as strongly in the passenger cabin. Also, with your bag in an overhead compartment, airline staff can respond quickly in an emergency. Stay Below Your Airline’s Watt-Hour Limit The number of batteries...
drone maintenance

Drone Maintenance Checklist

Need some guidance for checking up your drone, maintaining battery health, transporting your drone properly etc.? This checklist can help you maintain your drone and avoid unnecessary failures as drone maintenance is key to your flight safety. Visual Inspection Inspect the outer shell and other components for damage. Contact DJI Support if any damage is spotted. Do not modify the structure of DJI products.Only use original or certified DJI accessories. Check condition of propellers before and after every flight. Make sure there are no bent blades or cracks. Inspect the gimbal for damage and camera lens for dust or dirt. Battery Read the  Intelligent Flight Battery Safety Guidelines. Use a fully charged battery. If a battery is idle for a long time, its performance might be affected. Do not allow the battery to come into contact with liquids. This will lead to permanent damage. Don’t remove or install the battery from the aircraft when it’s turned on. Check the status of the battery in the DJI GO app after powering on the aircraft. Keep an eye out for app alerts during flight. If the DJI GO app displays a warning that battery cells are abnormal or damaged, stop using the battery. Follow the stated temperature for battery use....
DJI gimbal camera

How Much Do You Know about DJI Gimbal Cameras?

Some of you may already be familiar with DJI products such as the Phantom series, Inspire series, Mavic Pro Series and Spark. While it is amazing to see high-quality footage from a bird’s eye view, do you ever wonder what the biggest DJI camera sensor size is? Are you looking for a gimbal camera with a zoom lens? Never heard of Zenmuse XT and Zenmuse Z30? Confused about the difference between Zenmuse Z3 and Zenmuse X3 Zoom? Want to get the best gimbal camera for the price? Keep reading and you will find plenty of useful knowledge about DJI gimbal cameras. A gimbal is essential if you hope to fly and use your drone for silky smooth video. Just a few years ago, pilots had very limited control of the camera mounted on a drone. Thanks to gimbal technology innovation, now all the latest DJI drones have the gimbal and camera integrated into the flight control system, which allows pilots to produce an impeccable video with minimal effort. Drones can climb to giddy heights like birds and fly in strong wind conditions while delivering awesome, jitter-free quality footage. So let’s take it away! So now you have gotten to know DJI’s...

How to use DJI’s Return to Home (RTH) Safely

DJI’s Return to home is a useful safety feature of DJI’s drones, however, sometimes the way it works is misunderstood, which unfortunately has led to avoidable crashes for some pilots. So we’re going to take an in-depth look at what it is and how it works. It’s a feature that is seriously worth paying attention to because one day it might save your drone and your wallet from breaking.There are the 3 types of DJI’s Return to HomeLow Battery RTH:As its name suggests, this RTH is triggered when the Intelligent Flight Battery is depleted to the point that it may affect the return of the aircraft. When this happens, a prompt will appear on your screen in the DJI GO/4 app, and the drone will automatically begin to ascend to the set RTH height and return if no action is taken after a 10-second countdown. If the battery power is critically low, then the drone will automatically land itself, and this can’t be canceled by the pilot. This type of RTH is one that is best avoided, just like pilots of airplanes never want to be in a situation where their fuel light starts blinking.Failsafe RTH: Failsafe RTH happens...

JPEG vs RAW – What’s the difference?

In DJI GO 4 under Camera Settings, you will see there are three options for photo formats: JPEG, RAW, and JPEG+RAW. What setting should you use? Let’s take a look at some advantages and disadvantages of shooting in JPEG vs RAW. The Difference in Highlights and Shadows in JPEG vs RAW The photo below was taken with the Zenmuse X5S in JPEG and RAW formats. The sun is a bit overexposed, and the foreground is a bit underexposed, so making the photo look natural will take some editing. Adjusting tones in each format gives us a clearer picture of how JPEG and RAW differ from one another. The main problem with JPEG images is that they are compressed, and the information is lost, so you don’t have as much control over how they look in post-production. Take a look at the edited JPEG image below. When shadows and highlights are reduced, the trees in the foreground look somewhat unnatural, and the sun still looks overblown. Since no information is compressed in RAW, RAW files retain more details than JPEGs. After the same toning, the RAW image looks much more appealing and natural. White Balance With RAW images, you can also more easily correct white balance issues in...