DJI Care Refresh 2-Year Plan (DJI Neo)
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Replacement for Peace of Mind
For an additional charge for replacement, you can have your damaged product replaced if an accident occurs. Replacement products are brand-new or equivalent to brand-new products in performance and reliability.
DJI Care Express
DJI Care Express provides effective and efficient option for replacement to let you receive the replacement product faster.
Free Shipping
DJI will cover shipping costs both ways any time a product is sent back for replacement service.
Official Warranty, Guaranteed Quality
During the DJI Care Refresh service period, the main parts remain covered by the official warranty, bringing longer protection for your product.
Exclusive Technical Service
DJI Care has exclusive technical service channels to provide support, including online chat and call support.
Which is the Best for You?
USD $38
USD $22
Service Process
Let’s Answer Your Questions
What is DJI Care Refresh?
DJI Care Refresh is a comprehensive protection plan that provides DJI photography products with coverage for accidental situations, including flyaways and water damage. It offers low-cost replacements and multiple exclusive benefits so you can create with peace of mind.
How can I activate my DJI Care Refresh?
Once purchased successfully from the official online store, DJI Care Refresh will be automatically activated and bound to your product, saving time and effort.
Where can I find details about the purchased service?
Upon purchasing DJI Care, the product service agreement will be sent to your email. Please refer to the service agreement for detailed information on benefits and coverage.
Where can I check the usage status of the service?
Visit the DJI official website - Support - DJI Care Service - View Status, and enter your device's SN to check the usage status.
How do I renew DJI Care Refresh?
If you have purchased DJI Care Refresh for your product, you can extend the service with DJI Care Refresh (1-Year Plan) at DJI Store within 15 days after the current service expires. You can extend up to three years. DJI Care Refresh (2-Year Plan) is not available upon the renewal.
What parts are covered under DJI Care Refresh?
For details on the parts covered by the replacement benefits and official warranty, please refer to the Terms of Service.
What are the account binding and remote controller binding functions required for the DJI Care Refresh flyaway replacement service?
To make sure that your aircraft can use the flyaway replacement service, the DJI account needs to be bound with the aircaft, and the remote controller bound with the aircraft.
Binding an aircraft with an DJI account means the owner of the account has ownership of the aircraft.
Binding the aircraft with the remote controller records the linking relationship between the aircraft and the remote controller.
If a flyaway occurs, only the owner of the bound account can apply for the flyaway replacement service and produce the flyaway report with the bound remote controller to mark the aircraft as a flyaway.
Therefore, in order to use the flyaway replacement service on your products, please be sure to go to [Profile] - [Device Management] in the app to bind your app account with the aircraft in advance, and also to bind the remote controller with the aircraft.
The flyaway replacement service cannot be used if the flyaway aircraft was not bound with the account and remote controller, or if the account or remote controller was unbounded before the flyaway occurred.
Still have questions? Get help from a DJI expert.