DJI Store Help Center

Request Return & Refund Service:

You are eligible for our Return & Refund Service for Camera Drones, Enterprise Products, Handheld Imaging Devices or Power Stations (within 30 days from the day after receiving the product),  if you meet any of the following conditions:

1. The product's original packaging, accessories, gifts, and manuals are intact. The product has no manufacturing defects, has not been activated or used, and secondary sales are not affected.

2. The product has a manufacturing defect.

Return & Refund Service will not be provided where:

× Starting from the day after receiving the product, the service is requested after the DJI specified return period has been exceeded;

× A product sent to DJI for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

× A product is not delivered to DJI within 7 calendar days after Return & Refund Service confirmation is sent from DJI.

× Other circumstances stated in this policy.

If you would like to apply for a return and refund, please request refund within the DJI specified return period starting from 00:00 on the day after receiving your product(s).

1) Log into your DJI account.

2) Go to “My Orders”.

3) Find the order you would like to return and click “Details”.

4) Click “apply for after-sales” at the right side of the item(s) you would like to return.

We will review your return and refund application within 2 working days.

Note: Refund processing may be delayed during the event.

Refund Time

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

Coupons and DJI Credit Refunds

After the order has been refunded, the coupons and DJI Credits will be refunded to your account and can be used again within the effective dates.

Bundle deals

For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.

Request Replacement Service:

You are eligible for our Replacement Service for Camera Drones, Enterprise Products, Handheld Imaging Devices or Power Stations (within 30 days from the day after receiving the product),  if you meet any of the following conditions:

1. The product has sustained damage in transit, provided that the proof of damage issued by the carrier can be submitted to DJI.
2. The product does not match the original description of the product in one or more significant respects.
3. The product has a manufacturing defect.

Replacement Service will not be provided where:
× Starting from the day after receiving the product, the service is requested after the DJI specified replacement period has been exceeded;× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
× A product sent to DJI for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
× A product is found to have no defects after all appropriate tests are conducted by DJI.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels or serial numbers show signs of tampering or alteration.
× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
× Received product has not been sent back to DJI 7 calendar days after replacement confirmation from DJI.
× Proof of damage during transit issued by the carrier cannot be provided.
× Other circumstances stated in this policy. 

If you would like to replace products, please contact our After-Sales team at www.dji.com/support within the DJI specified return period starting from 00:00 on the day after receiving the products.

DJI shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.

You can apply for our product warranty service if there is a performance failure during the effective warranty period. Click https://www.dji.com/service/policy to see more detailed warranty information.

What to do Before Obtaining After-sales Service

Before obtaining after-sales service, the following steps must be taken:

√ Follow the procedures specified by DJI as shown in the “DJI General After-Sales Service Flow” part.

√ Backup all data contained on your product’s SD card.

√ Except for flight logs, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. DJI shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.

√ Provide DJI with all system passwords, if necessary.

√ Provide DJI with sufficient and safe access to your product, so DJI can provide service as needed.

√ Remove all additional parts, alterations, and attachments not covered under warranty.

√ Ensure that the product or part is free of any legal restrictions that prevent its replacement.

√ If you are not the owner of a product or part, obtain authorization from the owner for DJI to provide warranty service.

In the event of any performance failure during the valid warranty period, you can apply for self-service repair and find more detailed information at https://www.dji.com/service/repair.