Shipment times for each product vary depending on availability. The estimated shipping time is shown for each product when you place an order at https://store.dji.com. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.

We offer free shipping on orders of €8 or more. If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.

For limited time only, we provide fast delivery upgrade on in-stock items from the DJI Store for free. If your order is available for fast delivery, you can find the estimated delivery date on the check out page.

If your order is qualified for free shipping, then we will upgrade the shipping service to fast delivery free of charge, without any extra fee from you.

If your order does not qualify for free shipping, you will simply be charged the standard shipping fee, then we will upgrade the shipping service to fast delivery for free, without any extra fee from you.

Fast delivery is not available for orders with island addresses or orders containing more than 2 batteries. Orders with island addresses or containing more than 2 batteries will be shipped via standard delivery methods.

For special shipping requests, please contact DJI Support. Please confirm your address before payment. If you enter the wrong address, please contact DJI Support in a timely manner. We will contact logistics personnel to solve the problem. DJI orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

DJI assumes no responsibility for delayed or rejected orders due to the following reasons:

1. Shipping time might be delayed for 1-2 days for transportation to remote regions.
2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
7. The consignee address is a school, unit, or residential community where the courier has no access.

After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.

1. Log in to your DJI account and check “My Orders”

2. Contact DJI Support (https://www.dji.com/support)

As DJI products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact DJI Support.

Once you (or someone else on your behalf) signs for the item, DJI will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact DJI Support within 24 hours after you receive the package so that we can resolve the problem immediately.